Day 5

Today I sat in with Mr Jumpeter and Mike Reeves, our I.T employee and talked about the company we saw on friday. On friday we meant with I.T. Synergy. I recieved emails from Jim about IT synergy and the competitor company we also interviewed. In the interviews I learned that comp0anies should keep backup servers in different buildings in case of a fire, that way you dont lose all of your records and computer systems. This is especially important because the company runs off of email to stay in contact throughout the day. In the interviews 21st Century Healhcare asked to be able to try out the IT company for three to six months before signing a three year contract. IT synergy did not allow this but their competitor did. While sitting in the interview with IT synergy, I listened to questions being asked such as, do you do service reports to comfirm how the systems are doing, and how often do you do service reports. Also, what do your service report consist of? If something is wrong with the company do they call immediately or send an email? Finally, are they availible 24 hours of the day? When IT synergy answered these questions, we came to find that they do service reports, but a lot of the information it consisted of was not relavent to anyone who is not an IT specialist. Also, they are open 27 hours of the day but if they are called or come to fix a server after regular hours, their cost is doubled. The only really strong answer the company had was that they both called and send out an email if there is a problem with the server. While listening to the company answer questions, I came to realize that there is a fine line between enough and too much information. Keep answers simple and only bring up what is relevant to the company. If there is too much information, there is a tendancy to desensitize the material. We came to the conclusion that the competitor of IT synergy was the better choice.